Privacy Policy

Farmácia Moreno undertakes to respect the confidentiality and right of its users to information on the collection and processing of personal data. Farmácia Moreno guarantees that the processing of its users’ personal data is carried out in accordance with Portuguese law and its principles of legality, transparency and integrity. As responsible for data processing, Farmácia Moreno undertakes to collect only the data strictly necessary, not exceeding the original purpose for which they were collected and to keep this data only for the period necessary to provide the service, or for a period of 5 years after its acquisition. In this sense, this operation includes sharing name, address, tax number (if applicable) and telephone information with our employees so that they can complete the shipment of the order. All employees of Farmácia Moreno are under an obligation of confidentiality regarding the data they have access to within the scope of their functions, being informed of the relevance of fulfilling the legal duty of secrecy and of the responsibility for fulfilling this obligation.

Processing of personal data

Your personal data are collected and processed by Moreno Pharmacy only for purposes strictly related to the use of this website, its services and the purchase of products. In this way, your personal data can also be used for other processing operations that fall within the limits of these uses:

• When the customer performs the purchase process for products sold on this website, we collect their personal data (for example, password, name, email address, address, credit card number and telephone number) on the purchase form, only for the purpose of selling, separating and transporting the ordered products;

• When you use customer support, we collect your personal data (name, email address, telephone number) in order to provide you with the online store support services that are significant for this website and for assistance;

• When you record a delivery address, we collect your personal data in order to simplify the preparation of your future and orders.

Your personal data will only be transmitted to third parties whenever necessary to process an order. Your personal data will be disclosed in the following cases:

• Electronic payment services, through PayPal, credit or debit cards, MB reference or MBWay;

• Processing of purchased products;

• Select, pack and dispatch items;

• Resolve issues or questions regarding the sale of products;

• Process item purchase payments;

• Process item returns.

Disclosure of personal data

Your personal data may be disclosed to third parties that provide specific services, such as external entities hired by Moreno Pharmacy. Any disclosure will be made without transposing the purpose for which your personal data was collected and processed. In addition, your personal data may be disclosed to third parties, in order to satisfy applicable laws, respond to judicial and government inquiries, comply with valid legal processes and protect the rights or property of Moreno Pharmacy.

Above all, your personal data will not be disclosed to third parties without being informed or without your consent, when required by law, except in the cases provided for in this document.

Your rights as a user of our website include:
The right to access your personal data, whenever requested;
The right to rectification;
Elimination of your personal information from our database, except when Farmácia Moreno is required to keep it, for legal reasons;
Opposition or limitation to treatment for any of the purposes described;
The right to lodge a complaint with the National Data Protection Commission;
The right to portability of your personal data to other databases;
The right to revoke the consent given at any time.

Change Privacy Settings
Whenever you decide to exercise one of your rights, you can contact us by email geral@farmaciamoreno.pt.

Portability
As the data subject, you may request the personal data that we have. We will send a file with a structured format, in current use and automatic reading, to the holder who requests it, thus being able to consult and export the data to associate with another service.

Right to be forgotten
You may, at any time, delete your customer account, losing, however, access to it. The team at Farmácia Moreno undertakes not to make any communications from that moment on. However, the data strictly necessary for the fulfillment of obligations before the Tax Authority will be stored for the legally defined period.

Use of cookies

Moreno Pharmacy uses automatic data collection systems such as cookies. A cookie is a device transmitted to the hard disk of an internet user that allows collecting, especially if available, the IP address, the operating system, the web browser and the system administration. It is statistical information about how the user navigates on our website, and only the Moreno Pharmacy has access to this information collected by cookies, collectively and anonymously, for the optimization of this website and for the user's needs and preferences, as well as for personalized preparation web pages. In this way, they help to improve our website and serve you better. You can configure your browser to block or delete cookies, however we cannot guarantee that you will have access to all the features and services offered through this website. Cookies will be used for functions such as browsing the catalogue and purchasing products online.

Legislation

The processing of personal data by Moreno Pharmacy will be carried out in accordance with the Portuguese law in force, as well as all contracts for the purchase and sale of products through this website.

Notices, modifications and cancellation of services

Moreno Pharmacy may change or update all or parts of this Privacy Policy at any time, even if it is not required by applicable laws and regulations. All changes and updates take effect after publication on this location on the website.

Use the email geral@farmaciamoreno.pt to get in touch with us.